Return and Refund Policy
We will do our best to resolve every customer complaint to the customer’s complete satisfaction, including a full refund.
In order to process a refund, you must request the refund within 60 calendar days of the date your product was shipped.
After 60 days, no refund is available.
TRIMSELL LLC offers her first time customers a money-back guarantee on all unopened products.
Any follow up purchase of like product(s) after your first regular sales purchase is not covered by the guarantee. Your second purchase is a clear and final indication that you accept the product(s) as is.
Please give our products a minimum of a one month trial period. Also keep in mind that the results that may be achieved by using our products are depending on individual factors and circumstances. While positive results are likely, individual results may therefore vary. If you are not totally satisfied after one month of using the product, you may return the sealed, unused tubes/bottles/packages for a refund.
All unused products that were purchased must be returned in like-new condition, as determined by our staff, before the refund is issued.
You cannot return the same product more than one time. This is to prevent excessive returns. Customers can order as many different products as they wish, but we only allow one return order for any particular product per customer.
You have 60 days from when your product was shipped to return it. We do not process returns past this 60 day period.
All returns are charged a restocking fee.
This fee will be 15% of the total product purchase price.
We do not refund the cost of shipping or handling.
Returns will be processed and your refund issued within 30 business days. Refunds will be issued in the same manner as the original purchase payment method. If this payment method is closed for any reason, we will issue a company check as a payment method.
To request a refund, contact us by sending an e-mail (use only our contact page)
We strongly recommend returning packages to us through certified mail with a tracking number. If we did not receive your product and you cannot prove that the product was returned, we will not issue a refund. Proof of delivery can be the delivery confirmation number or signature as required by the USPS.
Mail Return Package to:
TRIMSELL LLC
c/o Cross Country Fulfillment
1303 SW Frontage Road
Fort Collins, CO 80524, USA