Domestic Shipping Policy
Order Fulfillment
We strive to fulfill your order correctly and quickly.
In order to maintain the best service to our customers, we have set guidelines in our order processing. To thoroughly process your order we need several key elements. These key elements all need to be valid and include: first name, last name, email address, phone number, billing address including ZIP code and country, as well as a delivery address if it is different from the billing address.
Cancellations must be made before the order ships.
If the product has not shipped, a refund will be issued by the same method of payment the order was originally charged.
If a cancellation is placed after the order shipped, it is up to the customer to refuse the package or send the package back. For returning products and refund: see the Return Policy section.
We reserve the right to cancel any order at any time.
We ship via U.S. Postal Service by Priority Mail.
Business days are Monday through Friday and on non-government-observed holidays. Weekends are Saturday and Sunday.
Please allow us 1-3 business days to process your order, followed by delivery within 2-3 business days to most destinations.
You have 30 days to contact us if you have not received your product.
If we have confirmation your package was delivered we are no longer responsible for your product.
U.S. Postal Service will make one attempt to deliver your order before the package is returned to the company. Customers are issued a refund if their package is returned (less shipping, handling and restocking fee).
We cannot reship orders that are returned to us as undeliverable.
Customers are welcome to reorder.